01
Read the listing policy
Before submitting a request, read the operator’s cancellation terms, including any relevant cutoff period, weather handling, rescheduling option, and refund approach.
Booking terms
Review each operator’s cancellation terms before booking.
Cancellation policies vary by experience and operator. The applicable terms for a trip should be presented on its listing and retained with the booking information before payment is made.
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Keep your booking reference
Every request receives a unique reference. Keep it available when reviewing a trip in your account or discussing changes with an operator.
03
Weather and safety
Ocean conditions can affect an itinerary. Operators should communicate any operational changes directly and keep guest safety as the first consideration.