Help centre
Everything about booking a trip in Puerto Vallarta and Bahía de Banderas — what is included, where to meet the boat, how payment works, and what happens when the weather has other ideas.
Booking a trip, what to expect on the day, payments, cancellations and reviews.
How the marketplace works, how to send a request, and what happens once a captain has it.
Meeting points, what is included, what to bring, and what happens if the weather turns.
The deposit, the balance you pay the captain, currencies, and what the price does and does not include.
Changing a booking, cancelling, weather calls, and how refunds are handled.
Who can leave a review, when, and how we keep them honest.
Creating an account, passwords, contact details and closing your account.
Listing your boat, managing bookings, commission and getting paid.
How the marketplace works for operators, what it costs, and how commission and ranking fit together.
Applying, what we ask for, review and approval, photos, descriptions and editing your listing.
Building trips, setting prices, child rates, extras, departure times and changing your rates.
Requests, replying, declining, changes, and the awkward situations that come up at the dock.
How money moves here, why there are no payouts, changing your commission, refunds and tips.
Opening dates, blocking days, seasons, and keeping your calendar honest.
Setting your terms, weather calls, mechanical problems, and what happens when a guest cancels.
How reviews work, what to do about an unfair one, and what we expect from operators here.
Contact details, business information and closing your account.
