How do I know when a request comes in?
You are notified by email and the request appears in your operator workspace. Nothing is ever booked without you accepting it.
Use an email address you actually read on your phone. Requests are time-sensitive, and the operators who reply fastest take the most work.
The email tells you the trip, the date, the departure time, the group size and any note the guest left, with a link straight to the request in your workspace. Requests also show in the workspace when you sign in, newest first. If you are getting the emails late or not at all, check the booking email on your operator profile and check your spam folder; add the site's address to your contacts so it lands where you will see it.
WhatsApp alerts for new requests are not available yet, so the email is the one to watch. Turn on notifications for it on your phone.