How do I accept or decline a request?
Open it in your workspace and accept or decline. Accepting confirms the trip and prompts the guest to pay their deposit.
Check the date, the group size and any note the guest left before you accept. If the group is larger than the boat takes, or the request is for a day you cannot run, decline rather than accept and sort it out later.
A trip is not secured until the guest has paid the deposit. Accepting starts that, it does not complete it.
If you accept, the guest is emailed at once and asked to pay the deposit; the booking shows as Confirmed and moves to your upcoming trips. If you decline, add a short reason — the guest sees it, and a decline that says 'boat already out that day, free on the 14th' often turns into a booking on the 14th.