Changes, cancellations and refunds

Changing a booking, cancelling, weather calls, and how refunds are handled.

• How do I cancel my trip?Cancel from the booking in your account, or contact us with your PV- reference. What you get back depends on the captain's cancellation terms and how close to the departure date you are.
• What is the cancellation policy for my trip?Each captain sets their own terms and they are shown on the trip page and kept with your booking. Read them before you pay, because they vary from boat to boat.
• Do I get a full refund if I cancel?It depends on the captain's terms and your timing. The deposit is the only money you have paid before the trip, so that is what a refund concerns.
• What happens if the captain cancels my trip?You are offered another date or a full refund of your deposit, and the choice is yours. A captain's cancellation is never charged against you.
• What if the captain does not show up?Ring the captain, then contact us straight away with your booking reference. If a confirmed trip does not sail, your deposit is refunded in full.
• When will I receive my refund?Deposit refunds are issued to the card you paid with. The money typically reaches your statement within five to ten business days, depending on your bank rather than on us.
• Can I change the date or the number of people?Ask as early as you can. Changes are the captain's decision, since they depend on the boat being free and the group still fitting within its limits.