What happens if the captain cancels my trip?
You are offered another date or a full refund of your deposit, and the choice is yours. A captain's cancellation is never charged against you.
Boats break, crews fall ill and weather turns. When a captain cannot run your trip, you are not the one who should carry the cost of it.
Where we can, we will also look for another boat in the bay that can take you on the same date, which is a practical advantage of only working in one market.
You will hear about it from the captain directly and from us, and the booking will change to Cancelled in your account. Reply with what you would prefer — another date, another boat if we can find one, or the refund — and we act on that. If you say nothing, the deposit is refunded to your card, so you are never left waiting on a decision you did not know you had to make.