How do I cancel my trip?
Cancel from the booking in your account, or contact us with your PV- reference. What you get back depends on the captain's cancellation terms and how close to the departure date you are.
Cancel as early as you can. Every cancellation policy in this market is time-based, so the difference between telling a captain a week out and telling them the night before is usually the difference between a refund and none.
A cancellation is only effective once it is recorded against your booking. Mentioning it in passing to a captain is not enough.
To cancel, open the booking in your account and use the cancel option. It records the time of cancellation against the captain's terms and tells the captain automatically. If you are having trouble signing in, message us on WhatsApp or through the contact page with your reference and we will record it at the time you contact us. Whichever way you do it, do it as soon as you know.