What if the captain does not show up?
Ring the captain, then contact us straight away with your booking reference. If a confirmed trip does not sail, your deposit is refunded in full.
It is rare, but a no-show is treated seriously. Contact us while you are still at the dock if you possibly can, because that is when we can most easily find you another boat or establish what happened.
Operators who fail to show for confirmed bookings do not stay on this site.
Before deciding it is a no-show, check that you are at the right departure point — the bay has several and they are a long way apart — and give it thirty minutes past the departure time while trying the captain's number. Then message us with your reference, where you are and the time. If we can get another boat out to you the same morning we will; if not, the refund is processed that day and you are not asked to argue for it.