A guest has not turned up. What do I do?
Try to reach them, wait a reasonable time, then tell us. The deposit is not returned for a no-show, and you keep the day.
Ring them before you write the day off — hotels, taxis and time zones account for most late arrivals. If they genuinely do not appear, record it with us the same day.
You will not have collected the balance in this situation, which is the practical cost of a no-show under this model. Tell us, because a guest with a pattern of it is one we want to know about.
Tell us the same day with the reference so the booking is recorded as a no-show rather than left open. That is what protects you if the guest later disputes the deposit with their bank, because the record shows the boat was there and they were not.
Related
More about managing bookings
- How do I know when a request comes in?
- How do I accept or decline a request?
- How long do I have to respond?
- What happens if I decline a lot of requests?
- A guest wants to change the date or group size. What do I do?
- A guest turned up with more people than they booked. What do I do?
- Can I refuse to take a guest?