What happens if I decline a lot of requests?
Declining an occasional request is normal and costs you nothing. Declining most of them means your calendar is wrong, and it will affect how often you appear in search.
A guest who gets declined usually leaves the site rather than trying another boat, so a listing that declines routinely costs everyone — you, us and the bay.
If you are busy, pause the listing or close the dates in your calendar. Both are better than declining.
We look at the ratio of declines to accepts, not the raw number. An operator who declines two requests a month because the calendar is full is fine; one who declines most of what arrives, or accepts and then cancels, drops down search until the pattern changes. The fix is always the same: keep the calendar honest, and pause when you are not taking work.
Related
More about managing bookings
- How do I know when a request comes in?
- How do I accept or decline a request?
- How long do I have to respond?
- How do I contact the guest?
- A guest wants to change the date or group size. What do I do?
- A guest turned up with more people than they booked. What do I do?
- Can I refuse to take a guest?
- A guest has not turned up. What do I do?