How do I contact the guest?
Their contact details are on the booking once you have accepted it. Reach out before the trip to confirm the meeting point.
A short message the day before — where to meet, what time, what to bring — prevents most of the problems that happen at the dock. It is the cheapest thing you can do to protect a review.
The booking shows the guest's name, email and phone number, and most visitors from the United States and Canada are on WhatsApp, which works across borders without international call charges. Write in whichever language you are comfortable in; a short, clear message beats a long one. Include the departure point exactly as you would give it to a taxi driver, the time, and what they should bring — sunscreen, cash in pesos for the balance and the tip, motion-sickness tablets if they are unsure.
Keep the conversation on the booking wherever you can, so there is a record if anything is disputed later.