How do I cancel a confirmed trip?
Cancel it in your workspace and contact the guest yourself. Their deposit is refunded in full, and we will try to move them to another boat in the bay.
Cancelling on a confirmed guest is the most damaging thing you can do on this site, because it is usually someone who has flown here and built a day around your boat. Sometimes it is unavoidable, and when it is, speed and a direct phone call go a long way.
Repeatedly cancelling confirmed bookings is grounds for removal. Weather and genuine mechanical failure are understood; a better-paying charter is not.
Cancel in the workspace first so the guest's booking updates and the refund starts, then ring or message the guest yourself. Offer an alternative — another date, another boat you trust — before the refund lands, because a guest with another plan is a guest who does not leave a bad review.