What if a guest will not pay the balance?
The trip does not go out. Tell us the same day with the booking reference and we will deal with the guest.
The balance is due before the trip runs. A guest arguing about a figure they agreed to and can see in their own account is not someone to take to sea on goodwill.
Report it. We would rather lose one booking than have a guest work out that the balance is optional.
The guest has already paid the deposit and can see the balance in their account, so a genuine dispute is rare; more often it is a guest who did not bring enough cash. Point them to the marina cash machine and wait, within reason. If they refuse outright, the trip does not run, the deposit is not refunded under your no-show terms, and we deal with the guest directly. Do not take a partial payment and a promise.