I think a review is unfair. What can I do?
Tell us with the booking reference. We will take down anything abusive, personal or not about the trip — but not something simply because it is negative.
If a review contains a factual claim you can disprove, send us what you have and we will look at it properly.
The most effective response to a poor review is a run of good ones. Operators who ask every satisfied guest to leave a review rarely have a rating problem.